Tenant Deposits

All deposits held by Choice Lets & Estates are lodged with and protected by the Deposit Protection Scheme.

The deposit protection scheme protects landlords and tenants alike.

For more information visit  www.depositprotection.com 

 

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Once the DPS have received your deposit in cleared funds, they will supply you with a Deposit ID number and Repayment ID number. These ID numbers will have been supplied to you directly by the DPS shortly after paying your deposit at the point of signing your tenancy agreement. The DPS will have forwarded confirmation by post to your home address, and by e-mail and also by text to your mobile phone where valid e-mail addresses and mobile numbers have been provided.

At the end of your tenancy, and providing that all conditions as per the terms of your tenancy agreement have been met, Choice Lets will then authorise the DPS to release your deposit. Choice Lets & Estates and the DPS will contact you via e-mail and/or letter to inform you and to also request your agreement should it be considered necessary to make any lawful deductions.

If there are any deductions to be made from your deposit to cover cleaning, rubbish removal, damages etc., Choice Lets & Estates will confirm and agree these via the lead tenant as per the terms and conditions of your tenancy agreement. Once any such deductions have been mutually agreed, we will then authorise the DPS to release to you your deposit less any deductions to be paid to your landlord.

Please be reminded that as per the terms of your tenancy agreement and before Choice Lets can authorise the release of your deposit, we require proof that you have paid all of your utility bills up to the end of your tenancy, which include Gas, Electricity & Water. In addition, all rent due must be fully paid before any deposit may be authorised for repayment.

To request a refund of your deposit from the DPS;

- Log on to the DPS web site - www.depositprotection.com
- From the Home page, select the option 'Log In To The DPS'
- Select the log in option 'Lead / Sole Tenant'
- Enter your *Deposit ID number followed by your *Repayment ID number

You will then be requested to confirm your request for repayment followed by your acceptance of any agreed deductions to be repaid to your landlord, following which you will be requested to input your bank details

Your deposit will then be repaid directly in to your bank account usually within 5 working days.

* Your Deposit ID number and Repayment ID number will have been supplied to you directly by the DPS shortly after paying your deposit at the point of signing your tenancy agreement. The DPS will have forwarded confirmation by post to your home address, and by e-mail and also by text to your mobile phone where valid e-mail addresses and mobile numbers have been provided.

If you have mislaid your Deposit ID and Repayment ID numbers, then you must submit a request to the DPS to provide confirmation.

Choice Lets are only party to your Deposit ID number but for obvious security reasons do not have a record of your Repayment ID number. If you have mislaid your Deposit ID number, please contact CHOICE LETS Properties for confirmation.

To request confirmation of your Repayment ID number from the DPS;

- Log on to the DPS web site - www.depositprotection.com
- Select 'Help' from the Home page menu
- Go to the 'Quick Links' option
- Select 'Request a Repayment ID reminder'

Complete and submit the on-line request form. You will be prompted for the following details;

- Title: e.g., Mr, Miss, etc
- Surname:
- E-Mail Address: (* See note below)
- Confirm Email Address:
- Deposit ID Number: (Can be obtained from Choice Lets if mislaid)
- Property/Tenancy Address:
- Property Post Code:
- Deposit Amount:
- Tenancy Length:
- Rental Amount Per Month:
- Tenancy Start Date:
- Enter the security code shown in the image at the bottom of the page.
- Check all of your details are correct and select 'Send'

The DPS will usually provide confirmation of your Repayment ID by e-mail. Once you are in receipt, you can then request a refund of your deposit as described at the beginning of this page.

* Please Note: Your e-mail address must be the same as that held by the DPS submitted to them at the point of you paying your deposit. If your e-mail address has since changed, then you will be required to telephone the DPS to request a new repayment ID number. Telephone the DPS on 0844-4727-000 - Selection Option 1 when prompted, followed by Option 3 when prompted, followed by Option 0 when prompted. They will ask you a series of security questions in order to verify your identity which will include your Deposit I.D number, name, tenancy address, deposit amount, monthly rental amount, tenancy start date and tenancy length.