Complaints Procedure

Choice Lets pride ourselves on the level of our customer service. However, sometimes things go wrong and you may need to complain.

In the unlikely event that you wish to make a complaint you should, in the first instance, put this in writing to the Complaints Officer, Choice Lets Ltd., 63a Hillary Street, Pleck, Walsall WS2 9BP including any supporting evidence to back up your complaint.

The written complaint will be acknowledged within 3 working days.

Your complaint will be investigated as soon as possible and we will write to you as soon as we have completed our investigation. This process should take no longer than 21 working days. If longer is needed we will write to you to inform you and give you an idea of timescale.

Hopefully your complaint will be resolved to the satisfaction of all parties but if this is not the case or you are not happy with the response you receive you should write to the Managing Director, Choice Lets Ltd., 63a Hillary Street, Pleck, Walsall WS2 9BP.

Following the conclusion of the investigation a written statement expressing the final view point and any offer will be sent to you within 21 working days.

If you remain dissatisfied with the outcome of the complaint you are able to raise a further complaint with the Property Redress Scheme within 6 months of the last communication with us. Their details can be found on their website or contact them on